Voted The UK's Best Pillow For Neck Pain 2024 •

300,000+ Happy Customers

Voted The UK's Best Pillow For Neck Pain 2024

300,000+ Happy Customers

Returns couldn't be easier

Returns couldn't be easier

We’re confident you’re going to love your Groove Pillow, just like the 9,000+ customers before you.

But if it just doesn’t work for you, we welcome your feedback and are ready to offer a no-quibble refund or exchange.

We are proud to offer: - 100 Night Money Back Guarantee - Free UK Returns - 2 year Pillow Warranty

100 Night Trial

Many sleepers find pain relief and improved sleep in as little as 2 nights, and almost everyone is hooked after the first week.

If however the pillow isn’t working as you’d hoped, you can return any Groove Pillow to us for a no-quibble refund up to 100 days after delivery.

Free UK Returns

UK returns are free. Simple!

Please retain the original packaging and simply contact our customer service team for instructions on how to arrange your return.

Please note that returns without prior contact with our customer service will not be accepted and are not eligible for a refund.

2 Year Warranty

We are extremely proud to have a virtually fault-free record on Groove Pillows.
However, if you find a flaw or defect within 2 years of delivery, simply contact customer service for an immediate replacement.

Returns & Refunds FAQs

  • If the Pillow isn’t working for me, what do I do?


    It can take a few nights to adjust to such a unique pillow, so we recommend persevering for at least 7 nights to give your body time to adjust.
    If you’re still unhappy, simply contact Customer Services to arrange a Free Return.

  • How do I arrange my return?


    Please contact our friendly Customer Services 7 days a week at the email address at:

    They will give you instructions for arranging the return.

  • How long does it take to get a refund?


    Once your return is complete, your refund will be actioned on the same day. The actual time between processing and receiving the funds is dependent on the banking system and is usually 3-5 working days.

  • Can I just send my pillow back to your HQ address?


    No, our published address is for office correspondence only. There are no parcel processing facilities. Please contact Customer Services at:

    Returns sent without prior contact will not be accepted and are not eligible for a refund.

  • Can I send my pillow back to the address it was shipped from?


    No, as the return facility may have a different address.
    Please contact Customer Services at for the correct return procedure.