Groove Pillows is back in business •

Refunds and orders are now processing as normal

Groove Pillows is back in business •

Refunds and orders are now processing as normal

Get in touch with us

Get in touch with us

Need Help?

Contact Groove Customer Service via Email or Whatsapp, 7 days a week.

Our live team respond to all queries same day, with the majority in as little as 2 hours.

You can also call us on 0808 258 3559

Check our top requests

  • Where can I track my order?

    Question

    You should have received a tracking number shortly after you placed your order. If this is not the case, please reach out to us via email at support@groovepillows.co.uk or call us for free at 0808 258 3559.

  • What’s your returns policy?

    Question

    If you aren't 100% happy with your pillow, we are proud to offer a full refund policy.

    Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

  • How do I get in touch?

    Question

    Email us at support@groovepillows.co.uk or call us for free at 0808 258 3559.

  • Where do you ship to?

    Question

    We have warehouses in the UK and USA and ship domestically in both geographies.

  • How long does delivery take for UK addresses? How much does it cost?

    Question

    Delivery to UK addresses typically takes 2-3 days. It costs £3.98 but is free for orders over £50. We strive to ensure your Groove® pillow arrives quickly so you can start experiencing the benefits as soon as possible.

  • Where is the Groove® Pillow produced?

    Question

    The Groove® Pillow is designed in the UK and produced in China to make it as accessible as possible for everyone from a price perspective. Whilst we would love to produce the Groove® Pillow in the UK, it would cost 4-5x more than producing in China, and as a result, we would not be able to make it as affordable and accessible. Our mission at Groove® Pillows is to eliminate neck pain for everyone, and if the Groove® Pillow is too expensive for some to afford, we would have failed to achieve our mission.

  • I've tried a lot of other pillows, and I'm skeptical. How do I know this one will work for me?

    Question

    We are so confident that the Original Groove® Pillow will improve your sleeping experience that we offer a 100-night risk-free trial. If you see no difference during this time, simply return it for a full refund. No questions asked!

  • What are the dimensions of the Groove® pillow?

    Question

    The Groove® pillow measures 60 x 36 x 12 cm (23.6 x 14.2 x 4.7 inches).

  • Does it work for back and side sleepers?

    Question

    Yes. With its innovative ergonomic design, the Original Groove® Pillow conforms to your neck and head without forcing you to change your sleeping position. It's designed to be supportive and comfortable no matter which way you sleep. Therefore, it is ideal for everyone, including side-sleepers, back-sleepers, and stomach sleepers.

  • Can the pillow cover be removed and washed?

    Question

    Yes, the Groove® pillow comes with a removable cover that can be machine washed. This ensures your pillow stays clean and fresh for extended use. (Do not wash the actual pillow though, as this can damage the foam).

Upgrade your pillow ― upgrade your sleep

Groove® Headquarters

3rd floor, 86 - 90 Paul St, London EC2A 4NE, United Kingdom