Get in touch with us
Get in touch with us
Contact Groove Customer Service via Email or Whatsapp, 7 days a week.
Our live team respond to all queries same day, with the majority in as little as 2 hours.
You can also call us on 0808 258 3559
Check our top requests
Where can I track my order?
What’s your returns policy?
If you aren't 100% happy with your pillow, we are proud to offer a full refund policy.
Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
How do I get in touch?
Where do you ship to?
We have warehouses in the UK and USA and ship domestically in both geographies.
How long does delivery take for UK addresses? How much does it cost?
Delivery to UK addresses typically takes 2-3 days. It costs £3.98 but is free for orders over £50. We strive to ensure your Groove® pillow arrives quickly so you can start experiencing the benefits as soon as possible.
Where is the Groove® Pillow produced?
The Groove® Pillow is designed in the UK and produced in China to make it as accessible as possible for everyone from a price perspective. Whilst we would love to produce the Groove® Pillow in the UK, it would cost 4-5x more than producing in China, and as a result, we would not be able to make it as affordable and accessible. Our mission at Groove® Pillows is to eliminate neck pain for everyone, and if the Groove® Pillow is too expensive for some to afford, we would have failed to achieve our mission.
I've tried a lot of other pillows, and I'm skeptical. How do I know this one will work for me?
We are so confident that the Original Groove® Pillow will improve your sleeping experience that we offer a 100-night risk-free trial. If you see no difference during this time, simply return it for a full refund. No questions asked!
What are the dimensions of the Groove® pillow?
The Groove® pillow measures 60 x 36 x 12 cm (23.6 x 14.2 x 4.7 inches).
Does it work for back and side sleepers?
Yes. With its innovative ergonomic design, the Original Groove® Pillow conforms to your neck and head without forcing you to change your sleeping position. It's designed to be supportive and comfortable no matter which way you sleep. Therefore, it is ideal for everyone, including side-sleepers, back-sleepers, and stomach sleepers.
Can the pillow cover be removed and washed?
Yes, the Groove® pillow comes with a removable cover that can be machine washed. This ensures your pillow stays clean and fresh for extended use. (Do not wash the actual pillow though, as this can damage the foam).
Upgrade your pillow ― upgrade your sleep
3rd floor, 86 - 90 Paul St, London EC2A 4NE, United Kingdom